* Fluency in Italian and English
* **Apply on the website** years of experience in a customer
service/support environment, or equivalent experience
* Analytical and detail oriented
* Strong social skills
* Can find opportunities for process improvement and develop
solutions that target root causes
* Possessing the ability to communicate effectively with all types
of situations and customers (internal and external)
DESCRIPTION - Assist your peers worldwide within AppleCare by
fielding questions about the AppleCare Protection Plan and other
related support agreements- Process contract maintenance requests
using various internal tools. Contract maintenance includes DOP
updates, transfer of coverage/ownership, agreement refund requests,
etc.- Field and raise both written and voice requests for agreement
and warranty issues to the relevant department.- Collaborate with
agents in Apple?s worldwide contact centres to resolve complex
agreement issues via phone and chat.- Document/log support exceptions
and issue resolution on a case-by-case basis using various tool.-
Contact customers via phone or email and conduct research in order to
assist with agreement issues.- Provide support for Apple contracts
including APP, AC+ and other agreements.- Working from your home
office with end users and resellers to ensure total resolution for our
customers.- Be responsible for monitoring work load daily.- Maintain
minimum team production requirements set by management.- Track and
report system issues that could effect customer happiness or
department production. EDUCATION & EXPERIENCE Diploma or Degree
qualified is beneficial but not a requirementKEY QUALIFICATIONS
* Fluency in Italian and English
* **Apply on the website** years of experience in a customer
service/support environment, or equivalent experience
* Analytical and detail oriented
* Strong social skills
* Can find opportunities for process improvement and develop
solutions that target root causes
* Possessing the ability to communicate effectively with all types
of situations and customers (internal and external)
DESCRIPTION - Assist your peers worldwide within AppleCare by
fielding questions about the AppleCare Protection Plan and other
related support agreements- Process contract maintenance requests
using various internal tools. Contract maintenance includes DOP
updates, transfer of coverage/ownership, agreement refund requests,
etc.- Field and raise both written and voice requests for agreement
and warranty issues to the relevant department.- Collaborate with
agents in Apple?s worldwide contact centres to resolve complex
agreement issues via phone and chat.- Document/log support exceptions
and issue resolution on a case-by-case basis using various tool.-
Contact customers via phone or email and conduct research in order to
assist with agreement issues.- Provide support for Apple contracts
including APP, AC+ and other agreements.- Working from your home
office with end users and resellers to ensure total resolution for our
customers.- Be responsible for monitoring work load daily.- Maintain
minimum team production requirements set by management.- Track and
report system issues that could effect customer happiness or
department production. EDUCATION & EXPERIENCE Diploma or Degree
qualified is beneficial but not a requirement
We need : English (Good)
Type: Permanent
Payment:
Category: Others
